Shipping Policy
Shipping Policy
Please Read Carefully
Once your order has been shipped, TRUELEAFSECRETS is no longer responsible or liable for the package.
TRUELEAFSECRETS is NOT responsible for lost, stolen, delayed, or damaged packages. We are also not responsible for errors made by the carrier or incorrect shipping information provided by the customer.
If you notice any errors in your shipping information, please email us immediately at info@TRUELEAFSECRETS.COM or use the Contact Us page. We will do our best to assist you.
For issues regarding delivery, please contact the specific carrier directly via your tracking page for resolution.
USA Shipping Rates
- All shipping rates are determined by the carrier based on your location. We have no control over these rates!
- If the Xpress Shipping option is chosen, your order will arrive within the time specified by UPS, typically 1-4 days in transit.
Processing Time:
- Orders are processed within 1-10 business days, except during holiday seasons or during periods of high parcel volumes, such as special launches.
International Shipping Rates
- All international orders are charged by the carrier at checkout, based on your location.
- Please note that we are a small USA-based brand and have no control over international shipping rates.
- Orders over $250 qualify for a flat shipping rate of $15 (excludes wholesale items).
Processing Time:
- Orders are processed within 1-5 business days, except during holiday seasons or during periods of high parcel volumes, such as special launches.
This format makes the shipping policy clear and easy to follow while emphasizing important details. Let me know if you'd like to make further changes!